Effortless Signup Process
The basic design architecture of your application is to keep everything simple and user friendly. The same should hold true for sign-up page. Before using the application, it is mandatory to have a registered account with the platform. The overall process should be minimalistic keeping in mind the mobile nature, and requests only most critical information such as:
- Mobile No.
User Centric Booking Process
After the completion of registration process, the users can be taken to the main screen where they can easily pick a ride for themselves. Here are the most noticeable points in the cab booking process:
- Search bar to enter a desired pickup location.
- GPS feature to detect current location.
- A detailed map to see their selected location.
Locations saving feature
User can also select and save their favorite location which can be accessed easily. This is beneficial in cases when you seek ride to or from a location on a regular basis. Features related to most frequented destinations and routes will add to app usability and makes cab booking easy for riders.
Estimated time of arrival
As per services offered in the vicinity of the user, the application should show the options of choosing the cab along with their estimated time of arrival (ETA). This is highly beneficial feature as the user is made aware of the time frame from very beginning.
After selecting the mode of transportation, user can choose between taking the ride right away or at a later time. This is useful for consumers who want to book a cab at a desired time, without undergoing the hassle of time-bound booking. More on this would be covered in the later stage.
If the user chooses to book a ride right away, then, they are shown a confirmation screen which also has detailed information regarding the rate card and ride estimate. It also offers users to apply for discount via coupon codes.
Transparent booking process
One of the deciding factors that would make any online cab booking service a hit among users is the transparency in pricing. All the information related to the fares should made available to the user in a clear manner. Using the option of rate card, users can view the fare breakup with respect to their chosen ride.
As discussed before, you need to ensure that the consumers have all the relevant information beforehand related to the fare charges. The option available to the users in the form of “Ride Estimate” shows all the details related to the approximate time travel and the estimated cost to the user. Giving a clear idea of fare and pricing can help your clone score additional points.
Once the booking is confirmed, users are able to see the current location of the cab and the estimated time of arrival. Other details available are:
- Name of the driver
- Color and make of the car
- Registration number of the cab
- Contact details of the driver
User can also cancel the booked cab before the driver reaches the respective pickup point. This option can be used if there are any unavoidable changes in the user's plan.
After reaching the destination, user can be prompted with the screen showing the total cost and distance travelled. With the focus on user engagement, the platform should request the users to give their feedback on the ride experience. This not only rates the driver for future reference, but helps the company in discovering the level of customer satisfaction. Integrate driver rating and feedback feature in your clone.
This feature shows the detailed list of all the bookings undertaken listing upcoming and well as completed rides. This helps in keeping track of all the rides booked by the user. While the completed section shows the history of rides taken, upcoming section gives preview of rides scheduled for future.